FAQ

Q: Is Prime360 national or regional?

A: We are proud to have one of the largest, dense, and diverse national footprints in our industry. This footprint includes a very large and diverse partner network that helps us keep service continuity no matter what the market dynamic. We are also very proud to be the largest TPM provider with more than 70 on-site expert labor teams in the nation. This combination increases our ability to keep our customers and America running. Our partner and TPM expert network give us the limitless flexibility to start up in any geography in North America.

Q: As a customer, what type of program support do I receive?

A: Each program receives a dedicated account manager. This creates one point of contact for the entire national program. Behind the account manager remains an experienced team that supports logistics, technology, financial reporting, business reviews, and labor operations (where applicable). Again, we pride ourselves on understanding our customers’ needs and identifying the best solutions for them which we can scale and tailor nationally, regionally, and locally.

Q: What industries does Prime360 specialize in?

A: Prime360 serves many diverse industries and are generally industry agnostic. Our focus is to keep our customer’s product logistics flowing safely, efficiently, and in sustainable ways to our customers’ end consumers. This also includes ensuring they have the most competitive rates and revenue opportunities, as we balance the logistics in the financial flow and recommend the best total cost solutions for our customers. Industries where we have deep-rooted expertise include retail, pharmacy grocery, e-commerce, and distribution.

Q: What are the top environments that you can help customers with?

A: We can help our customers with a 360, full circle logistics approach. We offer flexible and scalable solutions that support the flow of pallets in DC operations, reverse logistics, and store sweeps. We also help our customers manage outbound activity including pallets but also other recyclable materials including plastic and cardboard. We also are focused on reducing the impact of scrap including expense and impact on the environment. Our first priority is always to understand what the customers’ biggest opportunities are and then we recommend tailored solutions to help them achieve them.

Q: Do pallet materials matter?

A: Yes! Pallet materials such as wood, plastic, and cardboard have different properties that serve unique purposes. For example, material choice can influence the load carrying capacity of a pallet, among other structural factors, and some materials can be better suited for certain products and/or storage temperatures. Wood is the most versatile and sustainable of material choices.

Q: What aspect of my supply chain can Prime360 manage for me or my company?

A: Through our TPM service, Prime360 is capable of managing every aspect of the supply chain, including inbound and outbound pallets, warehousing, transportation, and labor.

Q: When was Prime360 founded?

A: Prime360 was founded in 1982, in Marengo, Illinois. We have over 40 years of experience in the Pallet Management Services Industry with a team of seasoned supply chain experts equipped with the skills and knowledge to serve our customers’ needs.

Q: Does Prime360 repair pallets?

A: Yes. We lower costs and reduce carbon footprints by repairing and reusing as many pallets as possible, as many times as possible. Typically, pallets can be repaired and reused as many as seven times.

Q: What does Prime360 do with pallets that cannot be repaired?

A: Rather than being sent to pile up in landfills, pallets that cannot be repaired are recycled or repurposed for a variety of uses.

Q: What is Prime360’s Pallet Optimization Program (POP)?

A: Providing a unique quality management service, POP is our vendor compliance program designed to improve pallet quality, increase profitability, and enhance sustainability. POP studies allow us to identify and create practical solutions for issues within the supply chain upstream with vendors/merchants of our customers.

Q: What is Total Pallet Management (TPM)?

A: Our TPM service is your one-stop shop for all your pallet operation needs. An integrity-based service focusing on the day-to-day pallet needs of our customers, TPM allows us to work alongside and often steps ahead of our customers to assess, manage, and optimize logistic and financial flow even through peak seasons. We apply our expertise to support clients in reducing environmental impact, streamlining supply chain processes, reducing costs and increasing revenue, and much, much more.

Q: What types of industries does Prime360 work with?

A: Prime360 works with a wide variety of customers in industries such as grocery, pharmaceuticals, retail, eBusiness, healthcare, and more.

Q: What becomes of recycled or repurposed pallets?

A: When repair and reuse is not an option, pallets are broken down into wood chips and/or sawdust for use in a variety of purposes. Some of these include farm animal bedding, chipboards, and waste-to-energy fuel, sometimes known as biomass.

Q: Will Prime360 help with non-wood scrap products?

A: Yes— as part of our store solutions, scrap such as plastic and OCC (Old Corrugated Cardboard) are collected from customers and recycled by one of our many partners in sustainability.

Q: What can Prime360’s workforce do for my business?

A: Our laborers are trained and prepped to perform a wide variety of pallet and dock related services. These include sorting customer returns, loading and unloading, pallet sanitization, evaluating vendor compliance, and more.

Q: Will Prime360 manage pallets from outside sources?

A: Yes! We manage pallets from pooling services as well as retailer pallets as part of our TPM service.