An 1,800-store retail chain was looking to enhance safety . With some locations in remote areas, there were inherent challenges that led to store associates being re-assigned to help manage pallet logistics. The goal of our collaboration was to help the customer improve their own internal store experience and on-time performance.
We met with district and operations managers from a wide range of locations to listen to their issues and concerns. We collected their feedback and gathered additional input from store employees in over 400 stores using an electronic survey. This insight helped us understand their specific needs and how we could collaborate to make the most significant impact. We offered a variety of solutions that would help them focus on their operations by outsourcing the pallet management process to us — and implemented reverse logistics and store retrieval programs in all their stores and distribution centers. We also set them up on the PrimeVision portal to track their process in all 1,800 stores.
The results showed an immediate impact. This was a true partnership centered around performance improvement. They now have a TPM program they can trust. This ensures they have what is needed in every store across the country to keep their products moving. With PrimeVision®, our customizable technology platform, management can continually monitor operations to ensure ongoing efficiency and optimization. Our customer quantifiably reduced labor costs by 28% as their employees were re-assigned to their original positions.